The voice of the patient
We understand that the journey to parenthood can a challenging time, both physically and emotionally. It can be comforting to know that there are others who have had similar experiences. In this section you will find feedback, blogs and case studies from our patients. We hope this provides you with some comfort and hope for the future.
Julie’s Blog:
Julie is currently in an IVF and FET treatment cycle. She has been keeping a blog of her experiences. Why not click on the link below to share her experiences?
Patient Feedback:
All patients are invited to participate in our patient satisfaction survey which we use to improve our services. The following quotes were extracted from recent surveys.
Please click on the link below to reveal our monthly customer comments.
January 2012
January 2012
- All the staff, from entering to leaving the hospital, could not have done more for me or my visitors.(Rating: Excellent)
- I found every member of staff from entering the hospital to my departure, very, very helpful and professional in every way. (Rating: Excellent)
- All staff were extremely helpful and caring, but I would like to mention specially the nurse who sat with me in the recovery room. I really appreciated her help. (Rating: Excellent)
- All nurses lovely and very helpful – have forgotten their names! (Rating: Excellent)
- Stephanie was my main nurse. She was very caring and helpful, and would take time to explain my concerns to me. (Rating: Excellent)
- Professional, caring, helpful and a friendly atmosphere from all staff. Thanks to all. (Rating: Excellent)
- The nursing and admin staff were excellent at all times. I cannot praise them highly enough. (Rating: Excellent)
- This was my first time in a private hospital. I was very pleased and will use it again. (Rating: Very Good)
- Everyone was very friendly, from the surgeon, nurses, porter, kitchen staff. They made me totally at ease, and appeared to be only too happy to help. (Rating: Excellent)
- The whole experience was carried out in a calm and efficient manner by the surgeon and all members of staff. (Rating: Excellent)
- I was very happy with my treatment in hospital. Made me feel looked after. (Rating: Excellent)
- Nurses made me feel I was most important. Excellent patient care. Lovely nurses, in fact all staff. (Rating: Excellent)
- Whilst I was only in for a day, I was treated very well by the staff and the facilities were good. (Rating: Excellent)
- All the staff during my stay were excellent- nothing was a problem. (Rating: Excellent)
- I felt relaxed with the doctor. He took time to explain what he was doing as he was doing it, which was good. It made me more relaxed and less anxious
- The nursing staff have always been brilliant and really supportive. I was put at ease and every step of the way able to make informed decisions. The embryologists were great and ever so helpful and put me at ease throughout the transfer process. Big thanks to all!
- Thank you for everything you have done for me and my husband. We felt very comfortable and welcome here and I would come here for other treatments as well now.
- All nurses were excellent, very supportive and caring. I must make special mention of Lisa who was my night nurse on the 23rd and 24th November. She was exceptional in her manner and helpful to the smallest deal. She is a credit to your hospital. (Rating: Excellent)
- I have been in and out of many private hospitals in London, but Glasgow Nuffield compares very favourably. (Rating: Excellent)
- You could provide a list of “do’s and don’ts” for the post op period for the type of operation that I had (arthroscopy). Everyone was very efficient and friendly but Carol and Stephanie had warmth about their approach that made me feel particularly at ease. (Rating: Excellent)
- A clock in the room would be helpful. All the staff were friendly. (Rating: Excellent)
- I was treated very well by all members of staff. (Rating: Excellent)
- Isabel and Christina were excellent. (Rating: Excellent)
- Jeanette Merrilees and the other nurses were exception. They were very aware of my needs and nothing was too much trouble. A real credit to the Nuffield. (Rating: Excellent)
- All the staff involved with my care did a very good job. I have been a patient previously (twice) in this hospital and this time I felt my care was far superior to my last visits. (Rating: Very Good)
- All the staff on the short stay ward were excellent, friendly and put me at ease from the moment I arrived. Mr Chong is an angel, an excellent doctor. (Rating: Excellent)
- All staff were equally attentive, especially Andrea and Monica, because of their reassurance. (Rating: Excellent)
- Only a small point, but I was promised a room at the front of the hospital, and got one at the back. (Rating: Excellent)
- Night staff noisy, hard to sleep. Morning yogurt, too sharp to eat. Physio Lynn very friendly and down to earth. (Rating: Excellent)
- Mr Dominic Byrne has a lovely friendly manner, and gave me great confidence and reassurance before the operation. (Rating: Excellent)
- All staff were very helpful, caring and friendly. (Rating: Excellent)
- The night shift nurses were excellent. Also the nurse who took splint off and stitches out, she was fantastic, very gentle and reassuring. (Rating: Very Good)
- The male nurse on the ward who chatted to me about our mutual love of the Highlands and his hill walking and the theatre nurse who commented on my long eye lashes!!! These two kept my mind off the procedure. (Rating: Excellent)
- After coming round from the operation, I had difficulty breathing, and felt no one was aiding me. However, Carol calmed me, adjusted the height of the bed, and gave me oxygen quickly. She took control and helped me greatly. Thanks, Carol. (Rating: Excellent)
- All of the nursing, medical and catering staff were helpful, professional and prompt. (Rating: Excellent)
- I cannot thank the nurses enough. They were excellent. The nurses were very well informed and answered all my questions. They were amazing! (Rating: Excellent)
- Staff nurse Janet was very friendly and attentive, with clear and concise explanations of all aspects of my procedure and aftercare. (Rating: Excellent)
- Excellent service received by all levels of staff from Dr Bain, a lovely and reassuring doctor, to the gentleman on reception. Everybody made you feel very welcome. Deborah on night shift was a little ray of sunshine, and Margaret was really helpful in the morning. (Rating: Excellent)
- The nurses, cleaners and all support staff are friendly and efficient. (Rating: Excellent)
- From the person on the desk to everyone else involved in my procedure, they all made me feel very relaxed. Thank you very much. (Rating: Excellent)
- From my surgeon, Mr Dunaway, down to the nursing, cleaning and catering staff, I was given an excellent service and everyone was very helpful. (Rating: Excellent)
- The nursing staff on the day were very good. Mr Kumar (surgeon) was very helpful and sympathetic. The anaesthetist was somewhat brusque. Problems ensued with the aftercare/using the nursing care in Edinburgh. I had to organise the treatment myself. Nurse Andrea was very rude on the phone and I was very offended and dissatisfied with her attitude. (Rating: Very Good)
- When I had finished eating, the crumbs from the bed were brushed onto the floor and not hoovered up. My eating tray was never cleaned remained from the day before. (Rating: Excellent
- The nursing staff were very considerate and caring. Everyone was a credit to your hospital but I had most contact with John. His treatment and assistance throughout my stay was a model example of high quality care and demonstrated exactly how one would hope to be treated in hospital. The catering staff operated to a very high standard and offered a great service. (Rating: Excellent)
- The nursing staff were very friendly and reassuring. (Rating: Excellent)
- All staff involved with me were very attentive and made me feel at ease about the operation and afterwards. (Rating: Excellent)
- I was well looked after by all members of staff. Jeanette looked after my every need and the night staff took time to comfort me with regard to my pain in the night and gave me pain relief. (Rating: Excellent)
- Overall, the staff were excellent, they made my stay most comfortable. (Rating: Excellent)
